Exchanges & Returns

Return Policy

You can return your items within 30 days of delivery. Products must be unused, unwashed, and in their original packaging. Shipping costs are non-refundable.


Return Costs

  • Netherlands – €6.95 (DPD)
  • Belgium – €7.95 (DPD)
  • Germany - €7.95 (DPD)
  • Exchanges-vouchers come with a free return!


Free Size Exchange

Need a different size? No problem!

  • Visit our return portal and enter your order number + e-mail address.

  • Select the products you want to exchange and select the right return reason.

  • We will offer you a free return label and send you your exchange-voucher when you've dropped off your return at the service point!

  • Some products on the website might be pre-order items, be aware of this.

  • Drop-off your return at a servicepoint within 30 days.


Incorrect or Damaged Product?

  • Visit our return portal and enter your order number + e-mail address.
  • Select the return reason for you incorrect or damaged product and upload pictures of the product.
  • Our Customer Service Team will contact you about a solution!

 

Exchanges & Returns

You can return your items within 30 days of delivery. Exchange-vouchers come with a free return!

RETURN PRODUCTS ➜

- You can return your items within 30 days of delivery.

- All products must be returned unused, unwashed and in their original packaging.

- Shipping costs will not be refunded.

1. Report the product you want to exchange easily via our returns portal by entering your order number and e-mail address.

2. Choose the exchange-voucher as your desired resolution.

3. Make sure you return your package within 30 days.

4. When you've dropped off your return, you will automatically receive your exchange-voucher to order your right size!

5. Please, be aware of pre-order items, because these products might take a while to be shipped.

Return costs within the Netherlands are €6.95 (DHL) and €6.85 (DPD).

For Belgium the return costs are €8.95 if you send it via DPD or BPost.

For Germany the return costs are €10.00 (DHL) and €9.90 (DPD).

We will take care of the shipping costs for exchanges!

Unfortunately, something may have gone wrong while processing your order, causing you to receive the wrong item.

Please use our return portal and select the right return reason.

Our Customer Service Team will contact you about a solution!