Exchanges & Returns
Return Policy
You can return your items within 30 days of delivery. Products must be unused, unwashed, and in their original packaging. Shipping costs are non-refundable.
Return Costs
- Netherlands – €5.95 (drop-off at a DHL or DPD point) or €6.95 (home pick-up).
- Belgium – €8.95 (via B-Post).
- Exchanges for a different size are free!
Free Size Exchange
Need a different size? No problem!
- Visit our returns portal and enter your order number + email.
- Select the product and check if your size is in stock.
- If available, we’ll create a new order immediately and send you a free return label.
- Drop off your return at a DHL, DPD, or B-Post point within 30 days.
Incorrect or Damaged Product?
Received the wrong item or a damaged product? Contact customer service at contact@sizzthebrand.nl.
Exchanges & Returns
You can return your items within 30 days of delivery. Exchanging for another size is easy and free!
- You can return your items within 30 days of delivery.
- All products must be returned unused, unwashed and in their original packaging.
- Shipping costs will not be refunded.
1. Report the product you want to exchange easily via our returns portal by entering your order number and e-mail address.
2. Choose the product you wish to exchange and immediately see if your desired size is in stock.
3. If your desired size is in stock, we will immediately create a new order and send you a return label to return the wrong size. We will take care of the shipping costs.
4. In the returns portal you will receive return instructions from DHL, DPD or B-Post. Make sure you return your package within 30 days.
Return costs within the Netherlands are €5.95 if you hand in your parcel yourself at a DHL or DPD point. For pick-ups at your home, you pay €6.95.
For Belgium, the return costs are €8.95 if you send it via B-Post.
Exchanging a size is free!
Unfortunately, something may have gone wrong while processing your order, causing you to receive the wrong item.
Please contact our customer service team so we can resolve this for you as quickly as possible!